Frequently Asked Questions

Download the RollRemit app from Google Play, or visit our website and click "Get Started". Create your free account using your email address and a secure password, complete the quick KYC identity verification, and you can begin sending money or paying for services within minutes. The whole process takes under five minutes.

RollRemit currently serves users in Canada sending money to Nigeria. We are actively expanding to more corridors. If you are based elsewhere and want to be notified when we launch in your region, contact our support team and we will add you to our waitlist.

You need a valid email address, a phone number, and a government-issued ID for KYC verification (such as a passport, driver's licence, or national ID). You must be at least 18 years old. Once registered, you can access basic services immediately and unlock higher transaction limits after completing full verification.

Yes. RollRemit has a referral programme that rewards you for inviting friends. When someone signs up using your referral link and completes their first successful transfer, you both earn a reward. You can find your referral link inside your account dashboard.

RollRemit provides competitive, real-time exchange rates that are updated every minute. The live rate is displayed on the transfer calculator before you confirm any transaction — so you always know exactly what your recipient will receive. There are no hidden markups on the rate.

The vast majority of transfers to Nigerian bank accounts are delivered instantly or within a few minutes of confirmation. In rare cases — typically involving additional compliance checks or bank processing delays — delivery may take up to a few hours. You will receive a notification as soon as funds land.

No. RollRemit operates on a zero hidden fees policy. All applicable transfer fees and the exact amount your recipient will receive are shown clearly on the confirmation screen before you authorise the transaction. What you see is exactly what you and your recipient get.

Confirmed transactions are processed immediately and cannot be reversed once sent. This is why we strongly encourage you to review all recipient details — name, bank account number, and amount — carefully before pressing confirm. If you believe you made an error, contact our support team immediately at hello@rollremit.com and we will investigate as quickly as possible.

Transfer limits depend on your KYC verification level. Basic accounts have lower daily and monthly limits. Completing full identity verification — including government ID, proof of address, and selfie verification — unlocks significantly higher limits. Contact support to learn about the specific limits applicable to your account tier.

Yes. Every transaction on RollRemit is protected by 256-bit TLS encryption — the same standard used by major banks worldwide. We also require two-factor authentication (2FA) and run real-time automated fraud monitoring on all activity. Your funds and personal data are always in safe hands.

Two-factor authentication (2FA) adds an extra layer of security by requiring a one-time passcode (OTP) in addition to your password when you log in or authorise a transaction. It is enabled on all sensitive actions by default and cannot be disabled, ensuring your account remains secure even if your password is ever compromised.

If you notice any suspicious activity on your account, contact our support team immediately at hello@rollremit.com or call +234 803 978 1363. Do not share your PIN, OTP, or password with anyone — including people claiming to be RollRemit staff. We will never ask for your password via any channel. You can also change your password immediately from your account settings.

Your personal data is stored and processed in accordance with our Privacy Policy and applicable data protection laws. We use encryption at rest and in transit, restrict access to your data to authorised personnel only, and never sell your data to third parties. You can review our full Privacy Policy on our website.

RollRemit supports a wide range of value-added services: airtime top-ups for all Nigerian networks (MTN, Airtel, Glo, 9Mobile), mobile data bundles, electricity bill payments (PHCN and others), cable TV subscriptions (DSTV, GOtv, Startimes), education and tuition fee payments to Canadian institutions, betting wallet funding, and crypto-to-NGN deposits. All from one platform.

Log in to your RollRemit account, navigate to the Bill Payments section, select Cable TV, choose your provider (DSTV, GOtv, or Startimes), enter the decoder or smartcard number, select the subscription package, and confirm. Payment is processed immediately and your subscription is renewed within seconds.

Yes. RollRemit allows you to settle tuition fees, application deposits, and other educational expenses to institutions in Canada with ease. This is one of our most popular services for Nigerian students and their families. Contact support to get the full list of supported institutions and instructions.

You can deposit supported cryptocurrencies to your dedicated RollRemit wallet address. Once the blockchain transaction confirms, the equivalent amount in Nigerian Naira (NGN) is credited to your RollRemit balance instantly — with no friction and no delays. You can then use that balance for transfers, bill payments, or any other service on the platform.

KYC (Know Your Customer) verification is a legal requirement under financial regulations. It helps us confirm your identity, prevent fraud and money laundering, and ensure our platform is not misused. It also protects you — a verified account is far more difficult for fraudsters to compromise or exploit.

You will need a valid government-issued photo ID (passport, driver's licence, or national identity card), a phone number for OTP verification, proof of residential address, and a selfie or live photo for biometric matching. All documents must be current and clearly legible.

Your RollRemit wallet is accessible directly from your account dashboard on the app or website. Once logged in, you can view your balance, add funds, make transfers, pay for services, and review your full transaction history — all in one place.

You may close your account at any time by contacting our support team at hello@rollremit.com. Before closing, ensure your wallet balance is zero and there are no pending transactions. We may be required by law to retain certain records for a period after account closure in accordance with our Privacy Policy.

RollRemit may charge transfer fees, withdrawal fees, currency conversion charges, and service fees depending on the transaction type. All fees are clearly displayed on the transaction confirmation screen before you approve. There are absolutely no hidden charges — your quoted amount is your final amount.

You can fund your RollRemit wallet via bank transfer, card payment, or by depositing supported cryptocurrencies to your dedicated wallet address. Crypto deposits are converted to NGN and credited to your balance instantly. Other funding methods typically reflect within a few minutes.

Yes, minimum and maximum transfer amounts apply and vary by service type and your account verification level. Minimum amounts are set to ensure transaction viability, while maximum limits are governed by regulatory requirements. Completing full KYC verification increases your limits significantly. See the live calculator on our homepage for current limits.

The RollRemit app is available now on Android via the Google Play Store. An iOS version for iPhone and iPad is currently in development and coming soon. In the meantime, all features are fully accessible via our mobile-optimised website at any browser on iOS.

The native app is currently Android-only (Google Play). iOS support is coming soon. Until the iOS app launches, iPhone and iPad users can access the full RollRemit platform through their mobile browser — the website is designed to be fully responsive and mobile-first.

Everything. The RollRemit mobile app gives you full access to your wallet, money transfers, airtime and data purchases, bill payments, cable TV subscriptions, transaction history, KYC verification, referral programme, and 24/7 support — all from your phone. It is designed as a mobile-first platform, so the app experience is the best way to use RollRemit.

Yes. RollRemit provides a dedicated Merchant Portal for businesses that need to manage payment flows, bulk disbursements, or integrations. You can access the Merchant Portal via the link in our navigation bar. Contact our team at hello@rollremit.com to discuss your business needs and get set up.

Yes. RollRemit offers a secure, well-documented REST API that gives businesses and developers access to our full suite of financial services. You can integrate money transfers, bill payments, airtime top-ups, and more directly into your own platforms or automate disbursements. Reach out to our team for API access and documentation.

Email us at hello@rollremit.com with the subject line "Business Integration" and a brief description of your use case. Our technical and business development team will respond within one business day to discuss your requirements, API access, and any custom arrangements needed for your platform.