Last updated: March 2026

1 Introduction

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the RollRemit Service. It also explains your privacy rights and how applicable law protects you.

We use your Personal Data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2 Interpretation & Definitions

Words whose initial letters are capitalised have meanings defined below. These definitions apply whether they appear in singular or plural form.

Account means a unique account created for you to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of the voting securities.
Company (referred to as "We", "Us", or "Our") refers to RollRemit LLC, operating in Nigeria.
Cookies are small files placed on your device by a website, containing details of your browsing history and preferences on that site.
Country refers to Nigeria.
Device means any device that can access the Service — computer, mobile phone, or digital tablet.
Personal Data (or "Personal Information") is any information that relates to an identified or identifiable individual. We use these terms interchangeably unless a specific law requires otherwise.
Service refers to the RollRemit platform, accessible via the website and mobile application.
Service Provider means any natural or legal person who processes data on behalf of the Company — including third-party companies or individuals employed to facilitate, provide, or analyse the Service.
Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
You means the individual accessing or using the Service, or the legal entity on whose behalf that individual acts.

3 Data We Collect

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, state, province, ZIP/postal code, and city
  • Government-issued identity documents (for KYC verification)
  • Profile photograph or selfie image

Usage Data

Usage Data is collected automatically when you use the Service. It may include your device's IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data.

When you access the Service via a mobile device, we may additionally collect information such as your mobile device type, unique mobile device ID, mobile operating system, and mobile browser type.

4 Cookies & Tracking Technologies

We use Cookies and similar tracking technologies — including beacons, tags, and scripts — to track activity on our Service and store certain information. Where required by law, non-essential cookies are only used with your consent. You can withdraw or change your consent at any time through your browser or device settings.

Cookies can be "Persistent" (remaining on your device when you go offline) or "Session" (deleted when you close your browser). We use the following types:

5 How We Use Your Data

The Company may use your Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring its usage and performance.
  • To manage your Account and give you access to features available to registered users.
  • For contract performance — to process purchases, transfers, and other transactions you initiate through the Service.
  • To contact you via email, SMS, push notifications, or other electronic communication regarding updates, security alerts, and service-related information.
  • To provide news and offers about goods, services, or events similar to those you have used or inquired about, unless you have opted out.
  • To manage your requests and respond to support enquiries.
  • For business transfers, such as evaluating or conducting a merger, acquisition, or restructuring where your data may be among the assets considered.
  • For analytics and improvement — data analysis, identifying usage trends, and evaluating the effectiveness of our services and campaigns.

6 Sharing Your Personal Data

We may share your Personal Data in the following situations:

  • With Service Providers — to monitor and analyse use of our Service and to contact you on our behalf.
  • For business transfers — in connection with any merger, sale of assets, financing, or acquisition of all or part of our business.
  • With Affiliates — who are required to honour this Privacy Policy, including our parent company and subsidiaries.
  • With business partners — to offer you certain products, services, or promotions.
  • With other users — where the Service includes public areas, information you share publicly may be visible to all users.
  • With your consent — for any other purpose where you have given explicit consent.

7 Data Retention

We retain your Personal Data only as long as necessary for the purposes set out in this Policy. The retention periods below are maximum periods — we may delete or anonymise data sooner when it is no longer needed.

Account Information
  • User accounts: retained for the duration of the account relationship, plus up to 24 months after closure to handle post-termination issues or disputes.
Customer Support Data
  • Support tickets and correspondence: up to 24 months from ticket closure.
  • Chat transcripts: up to 24 months for quality assurance and staff training.
Usage Data
  • Website analytics (cookies, IP addresses, device identifiers): up to 24 months from collection.
  • Server logs (IP addresses, access times): up to 24 months for security and troubleshooting.

We may retain data beyond these periods where required by legal obligation, to establish or defend legal claims, at your explicit request, or due to technical backup constraints.

When retention periods expire, data is securely deleted, anonymised into statistical data that cannot be linked back to you, or removed from active systems (with residual encrypted backup copies deleted on our standard backup schedule).

8 International Data Transfers

Your information, including Personal Data, may be processed at our operating offices or in other locations where our processing partners are based. This means your data may be transferred to — and maintained on — computers located outside your country, where data protection laws may differ.

Where required by applicable law, we ensure that international transfers are subject to appropriate safeguards. No transfer of your Personal Data will take place to an organisation or country unless adequate controls, including data security measures, are in place.

9 Deleting Your Personal Data

You have the right to request deletion of the Personal Data we hold about you. You may delete or update certain information directly from within the Service by visiting your account settings.

You may also contact us to request access to, correction of, or deletion of any Personal Data you have provided. Please note that we may be required to retain certain information where we have a legal obligation or lawful basis to do so.

10 Disclosure of Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data in response to valid requests by public authorities — such as a court or government agency.

Other Legal Requirements

The Company may disclose your Personal Data in good faith where such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

11 Security of Your Personal Data

The security of your Personal Data is important to us. We strive to use commercially reasonable means to protect your information, including encryption, access controls, and fraud monitoring systems.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to also take steps to protect your account credentials and device.

12 Children's Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under 16. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately.

If we become aware that we have collected Personal Data from a child under 16 without verified parental consent, we will take steps to remove that information from our servers. Where we rely on consent as a legal basis and your country requires parental consent, we may request your parent's consent before collecting your information.

13 Links to Other Websites

Our Service may contain links to other websites not operated by us. If you click a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

14 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Policy on this page and updating the "Last updated" date at the top.

Where changes are significant, we will also notify you via email and/or a prominent notice on our Service prior to the change becoming effective. We advise you to review this page periodically for any updates.

15 Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our team:

+234 803 978 1363  |  +234 811 979 0499
1, Anisere Bus-stop, Governor's Road, Ikotun — Lagos, Nigeria